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Planning A Move FAQ
Frequently Asked Questions
How far in advance should I call Merchants?
From May through September, 30 to 60 days is recommended. The rest of the year, three to four weeks in advance is acceptable.
Do I need a written estimate?
Yes. A Merchants representative will do a pre-move survey of the goods to be moved. From the information we gather on the survey we will give you a written estimate that will detail the costs of your move. Without a visual survey it is very difficult to accurately estimate the cost of your move.
What insurance coverage do I have?
The limited liability that comes with the move, at no charge, is $.60 per pound per article. However, full coverage can be purchased at an additional cost. The cost varies, depending on the amount of coverage you request and the deductible option you choose. You will be asked to sign for the coverage you want on moving day.
Can I pack some items?
Yes. You can pack some or all of your items to be transferred. You should read the "How to Pack for Moving" brochure that is in your introductory packet. Using proper packing materials and technique is very important to safely transport your goods. Your coverage is very limited when you pack your own items, so you may want to pack non-breakables and allow Merchants professionals to pack your breakables and most prized possessions.
What will the movers NOT take?
There are several items that we cannot take. Those items include combustibles, corrosives, currency, pets and perishable foods. If you have a question about a specific item, please contact us.
Can I take houseplants?
No, Merchants cannot be responsible for your plants. They may be exposed to temperature changes as well as lack of water and light. If possible, you may want to transport the plants yourself or give them to a family member or friend. Certain states will not allow plants to enter and others have restrictions on plants entering the state.
How do I pay for the move?
You may choose from the following options: cash, credit card (MasterCard, Visa, or American Express) certified check or money order. Personal checks not accepted. Payment is needed before the truck is unloaded at the destination.
What happens when the movers show up?
The "key man" (person in charge of your move) will conduct a walk-through with you and discuss the move with you. Your home will be prepared for the move. The ceramic and hardwood floors will be covered with cardboard. The carpeted areas will be covered with cloth runners. This is to protect your home and keep your home as clean as possible.
How long will it take?
After a pre-move survey is conducted, we will be able to provide you with an accurate estimate of charges and the time it will take to complete the move.
Do I give the movers a tip?
A tip is not required and there are no guidelines for tipping. This is totally up to your discretion. If you believe it is appropriate, the movers do appreciate it.
Do I need to be there the whole time?
Yes, you or a designated representative should be at your residence during the entire move process. The movers may have questions and will do a final walk through of the residence with you or a designated representative.
What do I need to do to my appliances before the move?
All appliances that are to be moved must be disconnected. You can disconnect them yourself or we can arrange a third party company to disconnect them for a charge.
Can you store my household goods?
Yes. Merchants has over 65,000 square feet of climate-controlled storage available. Short term or long term, your household goods will be safe and secure and ready to be delivered when you are ready
Can you ship my car or truck?
Yes. We can ship your automobile, truck or SUV in the same van and at the same time as your household goods. If your household goods shipment fills the van, we will arrange for the safe shipment of your vehicle.
I have some items already boxed from a previous move. Do you have to repack them?
In most cases we will check the previously packed boxes to make sure they are properly packed for transport and only repack those that need it.
How do I prepare my lawn mower, snow thrower, etc for the move?
You will need to remove the fuel. If these items are going to be stored or not used for a while, refer to the owner's manual on how to properly service them.
Can you take my propane BBQ tank?
Yes, but it will need to be purged of any remaining gas. A certified propane service will be able to perform this service for you.
Will other shipments be on the truck with my household goods?
Possibly. This is determined by the amount of household goods you are shipping, as well as the origin and destination. We will know after the pre-move survey is completed and prior to scheduling your move if you will have exclusive use of the van. If your shipment does not fill the van, exclusive use is available for a charge.
Do you put the items together that are taken apart?
Yes. All the items disassembled by Merchants Moving & Storage will be reassembled at your new home.
