"One of the greatest moving experience we've had. Thank you!"

- Alfredo and Diana

"I will highly recommend Merchants to anyone moving."

- Greg and Carol

"Thank you for such careful handling of our belongings! Tell Mitch and John we really appreciate all the extraordinary effort."

- James and Rebecca

"Dave and Keith did a great job! I could never have done it without them."

- Steve and Kelly

"Merchants was awesome on both ends!"

- Katherine

"I was very impressed with the quality of services I received."

- Brian

"I was very pleased with the entire move - it exceeded my expectations."

- Sharon

"I was extremely impressed with the friendly, courteous, professional and helpful movers."

- Mike and Sandy

"Hopefully we will never move again, but if we do, I will call. Thanks!"

- Carol and Gary

"If we ever move again, I will definitely use your company! A very happy customer!"

- Michael and Marybeth

"Everyone was just awesome! I would hire Merchants again in a second. Thanks for everything."

- Laura

"6th time you have moved us and you still exceeded our expectations. Chris & Nick were outstanding - motivated, polite, flexible and anticipated our needs."

- George & Judy

The Merchants Difference - The Process

We will schedule a free in-home visit to help you plan your move*

During the in-home visit we will determine the total size and weight of your shipment and any special packing needs you may have -- measuring for crates, for example, and deciding whether certain items need to be disassembled before shipping. Most importantly, we listen.

We want to hear your questions and concerns. For instance, do you have sentimental items that require special attention?
Would you prefer a customized move where you pack some or all of your belongings yourself? We will give you tips if you plan to pack on your own.
We also want you to know what your Rights and Responsibilities are prior to, during and after your move and we'll provide you with the details.

We will answer all your questions and provide a written estimate based on your personal needs.

Merchants does not use spread dates

We will schedule you for specific dates for packing/loading and delivery/unloading.

Single Point of Contact

You will be assigned a professional move coordinator, who will walk you through the process from beginning to end.

Your movers will arrive on time and in uniform

The afternoon before your scheduled pickup or delivery date, the Keyman in charge of your move will call you to confirm the time for their arrival on the next day.

On the day of your move the Keyman will conduct a walk-through and address any specifics you may have.

Stairs, entryways and high-traffic areas - hard surfaces as well as carpeted areas - will be covered to avoid tracking in dirt.
Banisters and wall corners will be padded to prevent nicks and scrapes.
Whenever possible the same team that packed and loaded at origin will also deliver and unload at destination.

We carefully choose appropriate cartons and packing materials to provide you the most protection in the most cost-efficient way.

Packing is done room to room so that set up at destinaton is efficient and organized.

Storage

Goods headed to storage are sealed in sturdy wooden containers. This keeps your valued possessions clean and minimizes handling.

Items not suitable for container storage, such as upholstered furniture, are carefully covered in protective wrap and stored on special racks.

*For more information on why an in-home estimate is preferable and why to be wary of internet or phone quotes please click the link below for a special report on fraudulent moving practices:

http://www.cbsnews.com/stories/2010/09/29/earlyshow/contributors/susankoeppen/main6911176.shtml

The Merchants Difference - The Process

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