Merchants University — Where We Learn All Our Moves

With Merchants, every person involved with your move is a direct Merchants employee. This sets us apart from the bulk of our industry competitors, who commonly rely on independent contractors to do their heavy lifting.

Using only direct employees, Merchants rests assured that the people handling your move will always be top-notch individuals.

That starts with the top-notch training.

Merchants University is our intensive, in-house moving school created for us by education professionals. This rigorous six-week training program prepares movers to meet the real-world challenges they will face in the field — sort of a mix of military basic training and old-fashioned charm school.

Our full-time trainer is a state-certified Commercial Drivers License examiner with years of moving experience at Merchants. New hires are thoroughly schooled in Customer Service, Equipment Training, Driver Training and Pack School.

Pack School utilizes the simulated interior of a typical family home, built on-site at our Racine, Wisconsin headquarters. Here, movers receive hands-on instruction in the art of wrapping, packing and moving all manner of household goods — from fine crystal and china to large, heavy or unwieldy items.

And the training never really stops. On every move, we evaluate performance on everything from packing efficiency and driver safety to customer feedback.

The pay-off is a level of capability and care that other moving companies just can’t deliver.